Our Services
1
Concept & Planning
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Project concept & design
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Surf technology assessment
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Facilities & infrastructure
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Operational planning
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Customer flow & experience
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Target audience & wave menu
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Safety & security standards
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Maintenance planning
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Key management recruitment
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Booking & operating systems
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Video & photo services
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Retail & partners strategy
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Surf ops equipment planning
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Hire & ding repairs services
2
Pre-Opening
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​Website & booking system
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Partners & sponsors
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Equipment orders & delivery
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Recruiting & staff training
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Risk assessment & EAP's
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Test & finalize surf menu
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Reception procedures
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Client experience & flow
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Signage & safety video
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Photography & video program
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Marketing & sales campaign
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Rentals & ding repairs systems
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Retail & add on sales
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Wave commissioning
3
Full Operations
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Pre opening test vip & pros
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Soft opening full support
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Fine tune operations
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Surf club & loyalty program
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Accident & safety review
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Coach & LG in house training
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Hire & Ding repairs review
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Staff compliance & efficiency
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Add on sales & merchandising
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Optimize out of season period
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Sales, events & marketing plan
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Improvements to optimise ROI
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Staff welfare & motivation
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Ongoing support
Our Key Skills
Concept & Design
Design & concept review, feasibility, market analysis, technology, sustainability
Retail & Hire
Surf shop, surf hire, ding repairs, suppliers, ops systems, photo & video program, merchandising
Planning & Infrastructure
Finance, hospitality, service offer, maintenance, action sports, timeline, suppliers, layout
Marketing, Sales & Events
Partners, VIP, pros, sponsors, website, booking system, media, events, loyalty program, upsales
Operations & Safety
Surf ops, safety, compliance, EAP, risk assessment, training maintenance, wave menu
ROI Optimisation
Overheads review, operations & bookings optimization, staff motivation, new opportunities,
